How is downtime tracked, reported, and resolved for each device?

A sensor has no moving parts, making it unlikely that it stops unless the battery is empty or someone has  touched and damaged it. Downtime is automatically detected and reported via the configurable alarm criteria in the online portal; customers may define thresholds and receive automated notifications accordingly. When an entire site stops transmitting there’s most likely a problem with the gateway e.g. someone has disconnected it from it’s power supply. Please call our helpdesk where our engineers can deep dive into the devices and see what’s actually happening.

Typicalparameters investigated by our helpdesk:
➢ Signal strength (spreading factor)
➢ Percentage of data packages not received
Problems with the signal strength can often be resolved remotely by Factorylab engineers who can increase the strength a device is transmitting with. Mechanical problems (empty battery, NTC-probe damaged) have to be resolved on site preferably by a trained Marlowe engineer.