What uptime guarantees are in place for the system and devices?

During normal operating conditions:

Water sensors (Clipr, Flexr, TMV-sensor): operational availability meets or exceeds 99% provided the batteries  have enough charge. A data packages loss of <20% is regarded as acceptable. Data packages can be lost in mid-air when they collide with other radio-signal. This is normal behaviour. With a maximum loss of 20% data packages, out of 96 readings still 76 come through.

Gateway Hub: operational availability meets or exceeds 99% provided that the unit is properly connected  to a functioning power outlet.

FactoryLab portal: operational availability meets or exceeds 99% subject to the continuous availability of the third-party cloud-hosting service on which the portal is deployed.
The following issues are exceptions to the above uptime guarantees:
➢ Local power outages, building‑engineering works or adverse atmospheric conditions;
➢ Disruptions, congestion or collision of LoRaWAN radio traffic, it being industry best practice that up to 20 % packet loss can occur without materially affecting operational effectiveness;
➢ Failure, misconfiguration or intentional disconnection of customer‑provided infrastructure (e.g., network equipment, cabling); or
➢ Force‑majeure events such as governmental actions or labour disputes.